[Innovation Theater] Improving User Experience through User Discovery

A common challenge facing any digital workplace program owner is ensuring their platform is easy to use and meets the needs of their employees. It’s easy to put many links or resources on pages and make them look pretty, but if you only measure page views or click throughs you will never learn how well your site works for employees: how effectively does it meet their needs and how easily can they find what they are looking for?

In this session Ted will share how user discovery improves the employee experience in Motorola Solutions’ digital workplace platform called BatChat, powered by LumApps.

You’ll leave with practical, actionable understanding of:

• Why user discovery sessions are critical to ensure your digital workplace provides value
• How to learn what users really need and ensure you deliver it
• How to do successful user discovery sessions
• What to do with what you learn