Wednesday, May 10
3 :30 PM - 5 :00 PM CST ( 1 hr 30 mins )
Join Sean Albertson, Head of Client Experience Measurement & Analytics at Charles Schwab, as he shares his expertise in identifying and addressing customer pain points. In this session, Sean will discuss practical strategies for enhancing customer experience, including the 4ROCKS Analytic Program. This program is designed to help organizations pinpoint customer struggles and improve their overall experience, ultimately increasing customer loyalty. Attendees will gain valuable insights and leave with actionable steps to implement in their organizations. Additionally, Sean will focus on the technology and architecture required to build out the program, including data needs and vendor selection.
Customer Experience Leadership