Wednesday, May 10
10 :30 AM - 12 :00 PM CST ( 1 hr 30 mins )
As customer demands continue to rise, companies are exploring new ways to improve their customer journey. Artificial Intelligence (AI) has emerged as a powerful tool to help companies enhance their customer experience. In this interactive 90-minute master class, Shawn Goodin, a renowned AI expert, will share his insights and best practices for designing a modern MarTech + CX stack powered by AI. Shawn will explore the role of AI in marketing, technology, data, and analytics and provide real-world examples of how businesses can incorporate AI to transform their customer journey.
By the end of the master class, attendees will have a deep understanding of how AI can transform their customer journey. They will leave with three key strategies to implement that will enable them to deliver a superior customer experience, including:
Artificial Intelligence, Conversational Experiences & the Future of CX