[Master Classes] Design Thinking for Employee Empowerment & Experience Transformation

In this session, Andrew Lindsay, Head of Enterprise Design + User Experience at The Kraft Heinz Company, will explore how design thinking can transform your employee experience (EX) from a mere process into a true business differentiator. Lindsay will share his insights into rethinking EX from the ground up, emphasizing the importance of understanding the end-to-end journey, both analog and digital touchpoints. Attendees will learn to utilize service design frameworks to create a seamless and efficient EX process. Join us to gain practical advice and strategies for empowering your employees and enhancing your organization's success.

Audience Takeaways:

• Learn how to rethink EX from the ground up using design thinking principles
• Understand the importance of analyzing end-to-end employee journeys
• Implement a service design framework that's sure to improve your employee experience