Sean Albertson

Join Sean Albertson, Head of Client Experience Measurement & Analytics at Charles Schwab, as he shares his expertise in identifying and addressing customer pain points. In this session, Sean will discuss practical strategies for enhancing customer experience, including the 4ROCKS Analytic Program. This program is designed to help organizations pinpoint customer struggles and improve their overall experience, ultimately increasing customer loyalty. Attendees will gain valuable insights and leave with actionable steps to implement in their organizations. Additionally, Sean will focus on the technology and architecture required to build out the program, including data needs and vendor selection.

Key Takeaways:

• Learn practical strategies for identifying customer pain points and areas for improvement.
• Discover the benefits of the 4ROCKS Analytic Program and how it can help organizations reduce customer effort and increase loyalty.
• Gain valuable insights on developing the building blocks of their organization's CX strategy and preparing their technology.

Join us for an electrifying and informative executive panel discussion featuring industry titans shaping the enterprise landscape. Gain invaluable insights into these organizations' customer and employee experience initiatives, and discover how they scale their operations to achieve massive success.

Our esteemed panelists include Sean Albertson, the Head of Client Experience at Charles Schwab, and Mary Slaughter, the Global Head of Employee Engagement and Communications at Morningstar, with additional exceptional panelists to be announced soon. Our discussion will be expertly moderated by Siobhan Fagan, Editor-in-Chief at Reworked, ensuring that you won't want to miss this captivating panel session. Get ready to be inspired by these enterprise leaders' visionary leadership and cutting-edge strategies!

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VIP attendees will receive priority, reserved seating. Get up close and personal with our keynote speaker!