Shaelyn Otikor-Miller

Shaelyn is a seasoned corporate professional accustomed to ushering teams through some of the most complex business transitions. She understands that successfully implementing a change management strategy is an art that involves balancing policies, client demands, stakeholder engagement, workforce dynamics, perceptions, and motivating factors. Shaelyn has honed this art over 27 years while leading organizational and digital transformations from origination, through execution, to post-implementation in response to internal and external environmental factors. In addition, she is a well-respected senior leader responsible for motivating staff to resolve client servicing challenges, increase productivity, and reduce costs. Peers recognize Shaelyn for her ability to efficiently communicate with executives and influence cross-functional stakeholders through respect, collaboration, and follow-through. Shaelyn is a Senior Vice President and Head of Global Digital Workplace Strategy at Northern Trust in the Asset Servicing business unit, which contains 15K of the company’s 24K employees across 20 countries. She assesses the client-employee servicing constructs to design and deliver an innovative digital model aligned to evolving fintech trends. In addition, she provides thought leadership to the business unit President and executive leadership team by leveraging data analytics, industry research, project management methodologies, and empirical insights to transform the business and retain clients. Before this role, she was Head of Global Workforce Strategy and was responsible for people-focused strategies that created a renewed end-to-end employee experience to source, develop, and advance talent. During her career, Shaelyn has held dozens of roles across North America and Europe, delivering company-wide programs that have refined her ability to lead by persuasion and manage indirectly. She has subject matter expertise in multiple domains, including client servicing, operations and technology, product development, PMP certification, regulatory risk and compliance, HR, DE&I, and ESG. Shaelyn received her BA from DePaul University, Chicago, and her MBA from The University of Chicago Booth School of Business. She also holds a DE&I certification from Cornell University.