With 30 years in the customer experience profession, Annette Franz, CCXP, founder and CEO of CX Journey Inc., is an internationally recognized customer experience thought leader, coach, keynote speaker and author of Customer Understanding: Three Ways to Put the 'Customer' in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.
Please note
If you are looking to submit press releases or other forms of news for consideration, the best approach is
to email [email protected].
That is an actively monitored distribution list.
