About the Author
Dr. Benjamin Granger is Chief Workplace Psychologist and Head of Employee Experience (EX) Advisory Services at Qualtrics. He has over a decade of experience building, running and optimizing experience management (XM) programs across the globe. As Chief Workplace Psychologist, he leverages original research to offer insights into macro workplace trends, employee experiences, and the future of how we work. As Head of EX Advisory Services, he leads a team offering strategic consulting services to hundreds of global organizations on how to build and optimize their employee listening programs to enhance employee experiences that help to attract and retain talent and ultimately drive business results.
Ben has pioneered several innovative survey techniques and methods that are changing the way many organizations measure and manage employee and customer experiences. His research has been featured in academic and practitioner forums, including Forbes, the Journal of Business and Psychology, the International Journal of Training & Development, the Academy of Management (AOM), and the Society for Industrial and Organizational Psychology (SIOP). Ben is a certified XM Professional (XMP) and earned his Ph.D. in Industrial Organizational Psychology from the University of South Florida.
He has presented his academic and applied research at numerous professional conferences such as the annual conferences for the Society for Industrial Organizational Psychology (SIOP), Academy of Management (AOM), Gartner ReImagineHR, The Conference Board, Qualtrics Experience Management Summit (X4), Society for Human Resource Management (SHRM), and Southern Management Association (SMA).
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