Editorial
Employee Experience
A Simple Fix to Employee Disengagement: Cut the Crap
Greg Salvato is the CEO of TouchPoint One, a leading provider of contact center performance management solutions. With over twenty years of experience in the industry, Greg is a passionate advocate for innovation in the customer contact sphere. He firmly believes in the value of fair, performance-driven reward systems and sees the power of modern performance management platforms as key to enhancing employee engagement, morale and customer experience.