Melissa Henley

Melissa Henley is Vice President of Customer Experience at KeyShot, the global leader of product design rendering software. Her professional interests include building customer community, change management, leadership and culture, and digital transformation. When Melissa’s not in the office, she’s traveling to conferences and customer events helping professionals learn to drive their technology projects forward — for both internal and external customers.

Melissa, an award-winning author, has been named a CMSWire Top Contributor three times. She has over 20 years of experience in customer experience, customer success, and branding and communication from a variety of industries, including software, higher education and finance. She is a lifelong reader and writer who wrote her undergrad thesis on romance novels. That devotion to love has carried over to her career as a customer experience leader, where she focuses on how to show customers they are valued and appreciated.

Melissa loves getting out to meet customers, and once traveled for 15 straight days of customer visits on a single carry-on. She is a graduate of Mills College, where she studied political science and women’s studies, and lives in Long Beach, CA.

You can follow Melissa on LinkedIn or on Twitter at @ECM_marketeer.