Contributing Author

Melissa Henley

Melissa Henley

About the Author

Melissa Henley is Senior Director of Customer Experience at KeyShot, the global leader of product design rendering software. Customers are at the heart of all Melissa does, and her passion is around connecting people to content that can have a genuine positive impact on their lives. Her goal is to make the world more customer-centric, removing friction in processes and technology that impact customer satisfaction.

Melissa has over 20 years of experience in customer experience, customer success, and branding and communication from a variety of industries, including software, higher education and finance. She is a graduate of Mills College, where she studied political science and women’s studies. Outside of the office, Melissa enjoys distance running, Orangetheory and knitting. She lives in Long Beach, Calif., where she enjoys running the Long Beach Half Marathon every October.

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Is Your Digital Transformation Headed for Trouble?

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Is Your Digital Transformation Stalled? These 3 Management Techniques May Be Why

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Design by Committee Is Destroying Your Digital Transformation

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Learning From Digital Transformation Failures

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Employee Experience Isn't Just HR's Job – It's IT's Job, Too

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How Creativity Fuels Digital Transformation

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What Agile Leadership Means in a Digital World