Nancy Settle-Murphy

Nancy Settle-Murphy is President of Guided Insights, a firm she created in 1994 to provide strategic consulting, training and facilitation services to companies around the world. A renowned expert in the field of virtual/hybrid leadership and remote collaboration since 2001, Nancy is the author of "Leading Effective Virtual Teams," published in 2013 by CRC Press. She’s also a frequent presenter and contributor to articles, blogs and newsletters and has been interviewed by numerous publications and online programs as a subject matter expert.

Nancy’s primary focus is helping distributed teams and their leaders find new ways to build trust, cultivate healthy relationships and collaborate more successfully. Unconscious bias, cross-cultural communications and managing change are other topics where Nancy has a depth of experience.

Nancy helps clients like the National Park Service, TripAdvisor, IBM, HP, NASA, Mass General Brigham, AstraZeneca and BASF answer questions like these as they move to a hybrid work environment:

• How can we maintain equity?
• How do we agree which communication channels to use, when, and for what?
• What can we do to engage and retain key people?
• How important are generational differences?
• How do we cultivate trust and psychological safety?
• What’s the best way to coach and mentor?
• What leadership skills, behaviors and attributes are most essential?
• How can we help remote team members become more visible and feel more included?
• How can we take advantage of cultural and timezone differences to produce better outcomes?

Nancy uses a combination of real-life stories and examples, combined with her extensive research, to offer a well-informed point of view about remote work and other areas of expertise, rather than simply synthesizing facts anyone could find in Google or Chat GPT.

Working out of her home in Boxborough, Massachusetts, Nancy has traveled extensively throughout the U.S., Canada, Asia and Europe for her clients and with her family. She loves writing, reading, gardening, concocting new recipes, and being at home with her twin daughters and their Clifford-like dog, Honey, especially in the summer months, where she attempts growing vegetables every year before the deer can snatch them.