ServiceNow Knowledge Las Vegas 2026

ServiceNow Knowledge 2026 will take place May 5–7, 2026 in Las Vegas,. Primary venues include The Venetian Resort and the Wynn Las Vegas convention facilities. The event convenes enterprise leaders, developers, partners and platform practitioners to examine the latest capabilities across the ServiceNow ecosystem.

The program features keynotes, technical breakouts, hands-on labs and solution demonstrations focused on workflow automation, AI-driven operations, service management, employee experience, customer service and security workflows. Attendees gain practical insight into how ServiceNow’s platform components support modernization efforts at enterprise scale.

Themes at ServiceNow Knowledge 2026

• AI agent deployment in enterprise workflows, covering autonomous task execution and decision support for CIOs, IT directors and automation leaders.
• IT operations and AIOps practices, including predictive monitoring and event management relevant to IT operations managers, SRE leads and infrastructure architects.
• Customer and field-service workflow automation for teams responsible for case management, dispatch operations and customer support performance.
• Governance, risk and compliance automation, supporting security and regulatory requirements for risk officers, compliance managers and security leaders.
• Application development using low-code, no-code and integration tooling, suited to developers, solution architects and business analysts modernizing legacy workflows.
• IT asset lifecycle and licensing optimization, addressing needs of asset managers, procurement leaders and finance operations teams.

Personas Who Benefit from Attending

• CIOs and IT directors managing digital transformation and enterprise service delivery.
• IT operations managers, SRE leaders and DevOps practitioners improving system reliability and incident response.
• Customer service and field-service managers aiming to modernize support workflows and operational coordination.
• Developers, solution architects and enterprise architects building custom applications and integration workflows.

ServiceNow Products

• AI Agents: Tools that automate structured tasks and execute workflows across systems, supporting operational efficiency and repetitive process execution.
• IT Service Management: Capabilities for incident, change and request management aligned to service delivery and ITIL practices.
• IT Operations Management and AIOps: Predictive monitoring, event correlation and automated operations for infrastructure and application environments.
• Customer Service Management: Case management, self-service, knowledge management and agent support tools for customer operations.
• Employee Service Management: HR case management, onboarding workflows and employee-request services in a centralized experience layer.
• App Engine: Low-code and no-code tooling for building custom applications, workflow extensions and process automation components.
• Integration Hub: Prebuilt connectors and integration utilities enabling data flow and orchestration across enterprise systems.
• Security Operations: Threat detection, vulnerability response and security incident workflows integrated with enterprise systems.
• Governance, Risk and Compliance: Capabilities for policy management, risk assessment, control monitoring and regulatory workflow automation.
• IT Asset Management: Lifecycle and licensing governance for hardware, software and cloud assets with cost oversight functions.
• ServiceNow Platform AI Layer: Data, modeling, workflow and UI infrastructure supporting AI-driven automation, analytics and decision frameworks.

Sponsors of ServiceNow Knowledge 2026

• Deloitte
• KPMG
• Fujitsu
• AutomatePro
• carahsoft
• GlideFast
• Newrocket
• …and more