News
In Brief
- AI-Driven Automation — Hyland introduces generative AI for autonomous document processing.
- Workflow Transformation — Solution enables reasoning, context-aware decisions and action at scale.
- Enterprise Operations Impact — Leaders in healthcare, finance and government may see reduced manual tasks, improved process efficiency.
Hyland announced its next-generation agentic document processing solution on June 30. The new offering builds upon the company's existing intelligent document processing (IDP) capabilities by incorporating generative AI to enable autonomous business processes across enterprises.
According to company officials, the solution is designed to understand, reason and act autonomously on unstructured data. The technology is specifically tailored to industries such as healthcare, financial services, government and insurance where document-intensive processes are common.
The company states its solution converts documents into formats that machines can understand and use to make decisions in complex business processes. By using AI that grasps meaning and context, it could automate manual tasks that previously required human intervention.
Impacted Audiences for Agentic Document Processing
- IT and operations leaders at mid-to-large enterprises with complex document workflows.
- Healthcare, financial services, government and insurance organizations.
- Organizations with substantial paper-driven processes seeking automation solutions.
Release Aligns With Hyland's New Brand Strategy
Intelligent document processing vendors face increasing pressure to expand beyond basic data extraction as core capabilities become commoditized by larger players and nimble startups.
Hyland, which began as an enterprise content management provider, has been evolving its brand strategy to emphasize AI-driven automation and content intelligence. As part of its evolution, the company hired a new leadership team to bring it into the next stage.
Hyland isn’t alone in its evolution. The document management industry has also undergone multiple transformations, from early document management systems to enterprise content management to today's intelligent content services.
According to industry predictions, IDP companies must "cross the border" between document processing and business applications to remain competitive. This means adding high-value functionality like decisioning and process automation that previously existed only in ERP systems. Companies that successfully make this transition can move up the value chain by automating entire workflows rather than just document reading.
Hyland has been delivering core components of Intelligent Document Processing for years — through document capture, classification and workflow automation. Adding agentic AI enables more autonomous, intelligent actions, marking an evolution of its capabilities. Hyland is now well-positioned to support the future of intelligent document processing.
- Alan Pelz-Sharpe, founder
Deep Analysis
Agentic Document Processing Capabilities
The company named a number of capabilities as differentiators for the new product.
Capability | Description
|
|---|---|
Zero-Shot, Context-Aware Agents | No training data required for document understanding, according to Hyland. |
Semantic Intelligence | Agents can discover patterns and make contextual decisions. |
Process-Aware Design | Supports entire workflows including decision-making and exception handling. |
Content Innovation Cloud | Interoperable with EHR, ERP, CRM and legacy systems. |
Hyland will be showcasing its latest AI-powered advancements at CommunityLIVE 2025, the company's annual customer conference taking place in Las Vegas, Aug. 25 through Aug 28.
Hyland Background
Packy Hyland Jr. founded Hyland in 1991 in Westlake, Ohio. The company offers enterprise content management (ECM), workflow automation and case management solutions, with OnBase as its flagship platform.
The company rebranded itself in 2014 to OnBase by Hyland to signal its commitment to its core product.
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Its products support document management, records retention and compliance needs, and are available both on-premises and in the cloud. Hyland also provides integrations with core business applications to streamline information access and automate business processes.
The company primarily serves highly regulated sectors such as healthcare, financial services and government. Gartner has recognized Hyland as a leader in content services platforms for 12 consecutive years.
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