Channel

Knowledge and Findability

The knowledge and findability channel aggregates best practices, articles and news analysis on enterprise search, knowledge management, cognitive engines, taxonomies and more.

Featured Reading

Article

Knowledge & Findability

As SharePoint Turns 25, Is it Evolving or Being Repurposed?

SharePoint turns 25 with a new role as Copilot's AI backbone. But whether that vision succeeds depends on decades of organizational content decisions.

Article

Knowledge & Findability

Context Is the New AI Infrastructure

AI agents can access data, but not your decision-making context. Context graphs capture how changes happen. Here's how to get started building your own.

Article

Knowledge & Findability

AI Is Only as Good as Your Knowledge — And That's a People Problem

The organizations getting the most from AI aren't just buying better tools. They're doing the unglamorous work of fixing their knowledge first.

Article

Knowledge & Findability

The 5 Hidden Knowledge Crises Facing Organizations (And Why We Need to Talk About 'Lost Souls')

In conversations with leaders across sectors and departments, one truth keeps resonating: we're all drowning in information, yet starving for knowledge.

Article

Knowledge & Findability

The Dark Side of Knowledge Management: What Unused Content Tells Us About Employee Experience

Your unused content isn't harmless. It's costing you money, wasting employee time and quietly feeding your AI the wrong answers.

Getting Started With Knowledge and Findability

Article

Knowledge & Findability

What Is a Knowledge Manager? Role, Responsibilities & Benefits

Article

Knowledge & Findability

The Key to Moving From Aspirational Knowledge Management to Reality

Article

Knowledge & Findability

The Revitalization of Knowledge Management

Article

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Article

Knowledge & Findability

Your Employees Can't Find Information. A Systems Approach Can Help

Article

Knowledge & Findability

Diagnosing Enterprise Search Failures

Getting Started With Knowledge and Findability

Article

Knowledge & Findability

What Is a Knowledge Manager? Role, Responsibilities & Benefits

Article

Knowledge & Findability

The Key to Moving From Aspirational Knowledge Management to Reality

Article

Knowledge & Findability

The Revitalization of Knowledge Management

Article

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Article

Knowledge & Findability

Your Employees Can't Find Information. A Systems Approach Can Help

Article

Knowledge & Findability

Diagnosing Enterprise Search Failures

Getting Started With Knowledge and Findability

Article

Knowledge & Findability

What Is a Knowledge Manager? Role, Responsibilities & Benefits

Article

Knowledge & Findability

The Key to Moving From Aspirational Knowledge Management to Reality

Article

Knowledge & Findability

The Revitalization of Knowledge Management

Article

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Article

Knowledge & Findability

Your Employees Can't Find Information. A Systems Approach Can Help

Article

Knowledge & Findability

Diagnosing Enterprise Search Failures

Learning Opportunities

Metaphorical employee engagement

Do Learning Programs Really Work? How to Turn Education Into Engagement In Healthcare

See how leaders are using learning programs to build trust with healthcare professionals and create measurable engagement.

Shaping cookies

Fuel Your Front Line: Workforce Trends Shaping 2026

Get expert insight into the tools and tactics top frontline teams will need in 2026.

Solving puzzle

Fix the Disconnect Between Projects and Profit

Your margins are hiding in disconnected data. Let's find them.

AI team is working

AI in Customer Service: Faster Resolutions, Happier Customers

Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.

Healthcare Ops with AI

Accelerating Healthcare Ops with AI

Sign up to see how your peers are putting AI to work — and making it stick.

Chameleon Tech: A chameleon changing colors to blend with various tech environments, symbolizing adaptability and versatility in technology solutions.

From Nice-to-Have to Non-Negotiable: Prove the Value of Your EX Stack

Transform your tech stack: prove its value, secure your future.

Metaphorical employee engagement

Do Learning Programs Really Work? How to Turn Education Into Engagement In Healthcare

See how leaders are using learning programs to build trust with healthcare professionals and create measurable engagement.

Shaping cookies

Fuel Your Front Line: Workforce Trends Shaping 2026

Get expert insight into the tools and tactics top frontline teams will need in 2026.

Solving puzzle

Fix the Disconnect Between Projects and Profit

Your margins are hiding in disconnected data. Let's find them.

A Deeper Dive Into Knowledge and Findability

Article

Knowledge & Findability

Creating a Culture of Knowledge Sharing, Not Hoarding

Article

Knowledge & Findability

Knowledge Management Means More Than Just Mining Digital Exhaust

Article

Knowledge & Findability

Managing Enterprise Search Security

Article

Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

Article

Knowledge & Findability

GenAI Can Improve Enterprise Search, But Remains a Work In Progress

Article

Knowledge & Findability

Don’t Let Critical Knowledge Walk Out the Door

A Deeper Dive Into Knowledge and Findability

Article

Knowledge & Findability

Creating a Culture of Knowledge Sharing, Not Hoarding

Article

Knowledge & Findability

Knowledge Management Means More Than Just Mining Digital Exhaust

Article

Knowledge & Findability

Managing Enterprise Search Security

Article

Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

Article

Knowledge & Findability

GenAI Can Improve Enterprise Search, But Remains a Work In Progress

Article

Knowledge & Findability

Don’t Let Critical Knowledge Walk Out the Door

A Deeper Dive Into Knowledge and Findability

Article

Knowledge & Findability

Creating a Culture of Knowledge Sharing, Not Hoarding

Article

Knowledge & Findability

Knowledge Management Means More Than Just Mining Digital Exhaust

Article

Knowledge & Findability

Managing Enterprise Search Security

Article

Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

Article

Knowledge & Findability

GenAI Can Improve Enterprise Search, But Remains a Work In Progress

Article

Knowledge & Findability

Don’t Let Critical Knowledge Walk Out the Door

Featured Research Report

The State of the Digital Workplace

Survey of 700+ executives offers a compelling snapshot of maturity, challenges & priorities.

Featuring real-world case studies and insights for your organization, this report will help you to deliver, manage and improve your digital workplace, and support your workforce as you navigate what the next phase of working will look like.

State of the Digital Workplace

Latest Articles

Article

Knowledge & Findability

Why Knowledge Management Gets Cut — and How to Make It Untouchable

Article

Knowledge & Findability

Connected Intelligence Can't Fix Your Broken Knowledge Management

Article

Knowledge & Findability

Glean Introduces Autonomous Enterprise Agents and Work AI Institute

Article

Knowledge & Findability

How Knowledge Agents Put Enterprise Knowledge to Work

Article

Knowledge & Findability

OpenAI Pushes Into Enterprise Search With Company Knowledge

Article

Knowledge & Findability

Will SharePoint Knowledge Agent Make Copilot More Effective?

Latest Articles

Article

Knowledge & Findability

Why Knowledge Management Gets Cut — and How to Make It Untouchable

Article

Knowledge & Findability

Connected Intelligence Can't Fix Your Broken Knowledge Management

Article

Knowledge & Findability

Glean Introduces Autonomous Enterprise Agents and Work AI Institute

Article

Knowledge & Findability

How Knowledge Agents Put Enterprise Knowledge to Work

Article

Knowledge & Findability

OpenAI Pushes Into Enterprise Search With Company Knowledge

Article

Knowledge & Findability

Will SharePoint Knowledge Agent Make Copilot More Effective?

Latest Articles

Article

Knowledge & Findability

Why Knowledge Management Gets Cut — and How to Make It Untouchable

Article

Knowledge & Findability

Connected Intelligence Can't Fix Your Broken Knowledge Management

Article

Knowledge & Findability

Glean Introduces Autonomous Enterprise Agents and Work AI Institute

Article

Knowledge & Findability

How Knowledge Agents Put Enterprise Knowledge to Work

Article

Knowledge & Findability

OpenAI Pushes Into Enterprise Search With Company Knowledge

Article

Knowledge & Findability

Will SharePoint Knowledge Agent Make Copilot More Effective?

Featured Research

Featured research

Survey of 700+ executives offers a compelling snapshot of maturity, challenges & priorities.

Featured research

Make company updates clearer, more relevant and easier to manage. No extra headcount required.

Featured research

How to map the key milestones in your employees’ careers and improve them

Featured research

100+ leaders, technologists and researchers share how they turn AI from hype into sustained advantage, with concrete practices you can actually adapt to your organization

Featured research

IT leaders and professionals share insights on how to use AI to drive operational efficiency, business growth and competitive advantage

Featured research

A leadership guide to fixing the data, governance and skills gaps that keep AI from delivering real workplace impact

Featured research

Data-backed insights on what drives ROI across engagement, retention and performance

Featured research

See how Nexthink’s AI Drive and Adopt help enterprises boost adoption, cut shadow AI and prove real ROI.

Featured research

Demand for proof of ROI is rising but just 16% of orgs are ready. Are you?

Featured research

Learn the secrets to successful software adoption

Featured research

Cut friction, reduce tickets and drive measurable productivity gains

Featured research

97% of employees say communication affects their daily work, so why are your messages getting missed?

People Covering Knowledge and Findability

David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...

David Barry David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...

Malvika Jethmalani is the Founder of Atvis Group, a human capital advisory firm driven by the core belief that to...

Malvika Jethmalani Malvika Jethmalani is the Founder of Atvis Group, a human capital advisory firm driven by the core belief that to...

In her role as Principal Research Lead, Lynda Braksiek develops and executes APQC’s agenda for knowledge management research. She works...

Lynda Braksiek In her role as Principal Research Lead, Lynda Braksiek develops and executes APQC’s agenda for knowledge management research. She works...

Paul is co-founder and CEO of Slick Plus, a software and services company that delivers context-specific knowledge to employees in...

Paul Conneally Paul is co-founder and CEO of Slick Plus, a software and services company that delivers context-specific knowledge to employees in...

Sharon O’Dea is an award-winning expert on the digital workplace and the future of work, founder of Lithos Partners, and one...

Sharon O'Dea Sharon O’Dea is an award-winning expert on the digital workplace and the future of work, founder of Lithos Partners, and one...

Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

Michelle Hawley Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...