Latest Knowledge and Findability

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Knowledge & Findability

Microsoft Viva Topics and SharePoint Syntex — Better Together

Viva Topics and SharePoint Syntex can be valuable tools in your organization’s knowledge management journey — if implemented, used and governed well.

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Knowledge & Findability

Glean Raises $100M to Unify Search Across Enterprise Apps

The Palo Alto, Calif.-based company wants to help workers quickly find the information and resources they need to get work done.

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Knowledge & Findability

Why Communications Plays a Starring Role in Enterprise Search Success

Enterprise search is often viewed as a set-it-and-forget-it project, a sure-fire path to failure. Success depends in part on regular communications with users.

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Knowledge & Findability

Are We Seeing a Renaissance in Knowledge Management?

The idea of knowledge management may seem out of date to some, but advanced technologies are bringing back the concept with new capabilities.

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Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

One question when narrowing down enterprise search vendors is this: proof-of-concept or pilot? Here we'll explore the merits and drawbacks of both.

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Knowledge & Findability

What Does It Mean to Manage Knowledge?

Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.

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Knowledge & Findability

How to Create a Knowledge Base for Hybrid Teams

A knowledge base can be a valuable resource that improves both the employee experience and hybrid teams' agility and swiftness.

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Knowledge & Findability

Search Excellence = 3 + xA + yB + zC

A simple formula that will guarantee your enterprise search application makes a significant impact on business performance and personal career development.

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Knowledge & Findability

8 Strategies for Effective Knowledge Management in the Workplace

Knowledge management goes well beyond technology in the digital workplace. Here are some ways to embed the practice into your workplace.

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Knowledge & Findability

Getting Smart Answers With Intelligent Search

Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.

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Knowledge & Findability

Why Should You Care About Enterprise Search Research?

Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.

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Knowledge & Findability

Is Your Knowledge Management Strategy Fit for Today?

Your KM strategy should help you make the most of your tech investments to help your employees — whether working in the office, at home or on a mountain.

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Knowledge & Findability

Mergers and Acquisitions: The Implications for Enterprise Search

Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.

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Knowledge & Findability

Can Enterprise Search Be Reduced to Two Dimensions?

Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.

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Knowledge & Findability

How Much Does Enterprise Search Cost?

As with so much of search application management the response about cost is the same: “It depends.”

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Knowledge & Findability

(I Can't Get No) Search Satisfaction

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

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Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Whether you talk about digital transformation, information governance, organizational intelligence or good old KM, make the language work for you.

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Knowledge & Findability

Knowledge Retention in Times of Disruption

We can take steps to get smarter about knowledge retention, as long as we recognize that knowledge is many things, not one.

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Knowledge & Findability

Defining the Knowledge-Centric Digital Workplace

A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.

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Knowledge & Findability

How Well Do You Understand Your Content Processing Pipeline?

A search index is created using a content processing pipeline, but a number of issues can appear along the way.