Latest Knowledge and Findability

cardboard box with the label "storage" on it

Knowledge & Findability

What Does It Mean to Manage Knowledge?

Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.

picture of an open book floating in a library

Knowledge & Findability

How to Create a Knowledge Base for Hybrid Teams

A knowledge base can be a valuable resource that improves both the employee experience and hybrid teams' agility and swiftness.

one woman passing the baton to her teammate in a relay race

Knowledge & Findability

Search Excellence = 3 + xA + yB + zC

A simple formula that will guarantee your enterprise search application makes a significant impact on business performance and personal career development.

Man sitting behind a stack of papers.

Knowledge & Findability

8 Strategies for Effective Knowledge Management in the Workplace

Knowledge management goes well beyond technology in the digital workplace. Here are some ways to embed the practice into your workplace.

person walking across an empty space towards a stairwell

Knowledge & Findability

Getting Smart Answers With Intelligent Search

Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.

dunno

Knowledge & Findability

Why Should You Care About Enterprise Search Research?

Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.

man working on laptop sitting on a parapet wall

Knowledge & Findability

Is Your Knowledge Management Strategy Fit for Today?

Your KM strategy should help you make the most of your tech investments to help your employees — whether working in the office, at home or on a mountain.

black swan looking at its reflection in a lake

Knowledge & Findability

Mergers and Acquisitions: The Implications for Enterprise Search

Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.

ping pong table as viewed from above

Knowledge & Findability

Can Enterprise Search Be Reduced to Two Dimensions?

Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.

accountant's calculator sitting on a beige background

Knowledge & Findability

How Much Does Enterprise Search Cost?

As with so much of search application management the response about cost is the same: “It depends.”

Rolling Stones logo on textured paper

Knowledge & Findability

(I Can't Get No) Search Satisfaction

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

close up of a rose

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Whether you talk about digital transformation, information governance, organizational intelligence or good old KM, make the language work for you.

person walking away with briefcase in hand

Knowledge & Findability

Knowledge Retention in Times of Disruption

We can take steps to get smarter about knowledge retention, as long as we recognize that knowledge is many things, not one.

tower of books

Knowledge & Findability

Defining the Knowledge-Centric Digital Workplace

A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.

sand sifting through a person's hands

Knowledge & Findability

How Well Do You Understand Your Content Processing Pipeline?

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

unplugged cord in front of electric wall outlet

Knowledge & Findability

Reboot Knowledge Management for the Post-Pandemic Workplace

Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.

busy traffic at an intersection at night

Knowledge & Findability

Where Big Data and Knowledge Management Intersect in 2021

Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.

surfer wipe out

Knowledge & Findability

The Rise and Fall of Microsoft Search

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

woman riding a bicycle  on a path with no hands

Knowledge & Findability

AI and Enterprise Search: Who's in Control?

We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.

man at the end of  a  green tunnel

Knowledge & Findability

It’s 2021, Do You Know Where Your Silos Are?

When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.