Latest Knowledge and Findability

Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.

A knowledge base can be a valuable resource that improves both the employee experience and hybrid teams' agility and swiftness.

A simple formula that will guarantee your enterprise search application makes a significant impact on business performance and personal career development.

Knowledge management goes well beyond technology in the digital workplace. Here are some ways to embed the practice into your workplace.

Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.

Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.

Your KM strategy should help you make the most of your tech investments to help your employees — whether working in the office, at home or on a mountain.

Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.

Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.

As with so much of search application management the response about cost is the same: “It depends.”

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

Whether you talk about digital transformation, information governance, organizational intelligence or good old KM, make the language work for you.

We can take steps to get smarter about knowledge retention, as long as we recognize that knowledge is many things, not one.

A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.

Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.

When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.