Tag: cristian salanti

Most cases of customer dissatisfaction can be traced back to an employee's inability to find the required information or tool they need to resolve the issue.

If you want to improve internal communication, you need to know there are two key moments when a communication is important for an employee.

A clear understanding of your employees' needs is the primary ingredient for any digital workplace project.

By asking yourself a few key questions, you'll quickly see if your digital workplace is helping or hurting the chances of people accomplishing their work.

When it comes to keeping intranet content up to date, some people view the task as a chore, while others welcome the work.

Intranet managers need a simple, actionable model to design a better load-bearing structure for their digital workplace.

Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.

For a digital workplace to thrive, its focus needs to align with broader company objectives, not narrow departmental interests alone.

Simon Sinek's Golden Circle is a generous framework. In this article, we look at three ways to apply it to intranet projects.

A core tenet of lean management is identifying and reducing eight types of waste. While typically applied to physical workplaces, it applies in digital too.

Digital workplace managers take a variety of approaches to improving the digital employee experience. Focusing on this one area can deliver outsized results.

Workplace complexity is one of the biggest challenges for modern workers. How can we fix it?

The number one objective of an intranet is to help users do their tasks. Unfortunately, many intranets fail to achieve that objective.

If you take care of the needs of remote employees tasks will get done faster, better and with much lower costs.

A look at five business situations where poor intranet information architecture has a direct business impact.

5S, a Japanese workplace organization method for physical workspaces, can also be applied to the digital workplace. Here's how.