Articles Tagged "Customer Experience" (Page 2)

The Cambridge, Mass.-based technology company's User Journey Intelligence aims to give companies deeper insight into their customer and employee experiences.

Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.

Is investment in headless CMS vendors like Contentful enough to crack the land of legacy CMS giants? We explore the vendor's vision and trajectory.

Many enterprises have made the transformation from traditional to digital. What's next on the journey?

Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.

How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?

Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.

Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.

As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?

Privacy is a growing concern for customers and employees. A chief privacy officer can help a company stay on the right side of the issue.