Articles Tagged "Customer Experience" (Page 2)
Aternity Journey Intelligence Product Brings EX and CX Together
The Cambridge, Mass.-based technology company's User Journey Intelligence aims to give companies deeper insight into their customer and employee experiences.
Is Your Digital Employee Experience Focused on the Wrong Thing?
Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.
Can Contentful Crack Land of Content Management System Giants?
Is investment in headless CMS vendors like Contentful enough to crack the land of legacy CMS giants? We explore the vendor's vision and trajectory.
Digital Transformation Is an Ongoing Journey
Many enterprises have made the transformation from traditional to digital. What's next on the journey?
Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?
How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?
Forget Customer Experience. Forget Employee Experience. Enter Total Experience
Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.
Will Salesforce, Adobe Acquisitions Signal More Workplace-CX App Combos?
Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.
CIOs Share Action Steps to Build Experience-Based IT
As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
4 Ways a Chief Privacy Officer Can Help Your Company
Privacy is a growing concern for customers and employees. A chief privacy officer can help a company stay on the right side of the issue.