Tag: customer service

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Employee Experience

AskNicely Raises $32 Million, Launches Frontline Success Platform

AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.

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Information Management

Why Companies Are Investing in Natural Language Processing

NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.

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Employee Experience

5 Ways Chatbots Improve Employee Experience

As the use of AI-fueled chatbots grows, so do applications to employee experience. Self-service HR, recruiting, onboarding and learning are just the start.