Tag: customer service
Employee Experience
AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
Information Management
Why Companies Are Investing in Natural Language Processing
NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.
Employee Experience
5 Ways Chatbots Improve Employee Experience
As the use of AI-fueled chatbots grows, so do applications to employee experience. Self-service HR, recruiting, onboarding and learning are just the start.