Tag: design thinking

Employee experience is shaping office design decisions as workers trickle back into offices.

Transforming a business into a digital operation isn’t just about upgrading software or revamping a website, it starts by putting human needs at the center.

RBC's Aaron Kim shares how his team designs a digital workplace that balances efficiency and stability with innovation and disruptive thinking.

To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.

Most cases of customer dissatisfaction can be traced back to an employee's inability to find the required information or tool they need to resolve the issue.

Veteran UX designer and collaboration expert Jim Kalbach shares a framework for how to approach decisions about the future workplace.

Veteran UX designer and collaboration expert Jim Kalbach shares a framework for how to approach decisions about the future workplace.

DesignOps is becoming increasingly important in digital workplaces even if it is often overlooked. Here's why.

Design thinking, with its focus on empathizing with the subject, is a perfect aid for those creating employee experience programs.

When designing and planning IT systems, consider all the elements that make up the system and how they will impact the end user.