Aligning EX and CX efforts pays off. But the two shouldn't be treated the same. Here's where EX requires a different approach.  

Where Employee Experience and Customer Experience Align, and Where They Diverge

Reworked, produced by <a href="https://www.simplermedia.com/" target="_blank" rel="noopener noreferrer">Simpler Media Group</a>, is the world's leading community of employee experience, digital workplace and talent management professionals. Our mission is to advance the careers of top workplace practitioners and forward thinking leadership via high impact knowledge, networking and recognition (<a href="/reworked-impact-awards/" title="Reworked IMPACT Awards">awards</a>).
Today the Reworked community consists of over 2 million influential <a href="https://www.reworked.co/digital-workplace/what-is-a-digital-workplace-definition-benefits-best-practices/" title="Employee Experience &amp; Employee Journey">employee experience</a>, <a href="/digital-workplace/" title="Digital Workplace best practices">digital workplace</a> and <a href="/talent-management/" title="Talent Management &amp; Talent Development">talent development</a>&nbsp;professionals, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, <a href="https://www.cmswire.com/" target="_blank" rel="noopener noreferrer">CMSWire</a> gathers the world's leading <a href="https://www.cmswire.com/customer-experience/" target="_blank" rel="noopener noreferrer">customer experience</a>, <a href="https://www.cmswire.com/customer-experience/voice-of-the-customer-what-is-it-and-why-does-it-matters-for-cx/" target="_blank" rel="noopener noreferrer">voice of the customer</a>, <a href="https://www.cmswire.com/digital-experience/" title="Digital Experience &amp; DXPs" target="_blank" rel="noopener noreferrer">digital experience</a>&nbsp;and <a href="https://www.cmswire.com/contact-centers/" target="_blank" rel="noopener noreferrer">customer service</a> professionals. And our newest community, <a href="https://www.vktr.com" target="_blank" rel="noopener noreferrer">VKTR</a>, is home for artificial intelligence professionals focused on <a href="https://www.vktr.com" target="_blank" rel="noopener noreferrer">the business of enterprise AI</a>.

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Reworked's leadership channel brings together the latest trends and best practices to guide the leaders of today and tomorrow. Hear from the leading voices in the space on organizational design, modern management, corporate culture and more.

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Explore the AI in Employee Experience Channel

Artificial intelligence (AI) has seeped into every aspect of the employee experience: from hiring, to onboarding, to productivity and wellness initiatives — and everything in between. Read on to learn how EX leaders are incorporating AI in a responsible manner to improve outcomes and increase efficiencies.

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AI in Employee Experience

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The digital workplace blends people, processes and technology to enable how work gets done in today’s hybrid world. It goes beyond basic tools, connecting collaboration platforms, communication channels and AI-powered solutions to improve productivity and employee experience.Here, you’ll find the latest insights, best practices, events and research to help you build and optimize a digital workplace strategy.

Digital Workplace

Explore the Employee Experience Channel

Employee experience (EX) is the sum of every interaction an employee has with an organization — from recruiting and onboarding to daily work, development and offboarding. It’s not just about perks or culture, but creating supportive environments that help people do their best work.A strong EX directly impacts engagement, retention and overall performance. In today’s hybrid and digital workplaces, it also means ensuring employees have seamless access to the tools, resources and support they need, wherever they work.Here, you’ll find expert insights, research, events and best practices to help you design employee experiences that attract talent, empower teams and drive business success.

The Failure of the Employee Engagement Industrial Complex, Part 2

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'Hardcore' Work Culture Is a Shortcut to High Turnover

The Failure of the Employee Engagement Industrial Complex, Part 1

The Real Workplace Crisis Isn’t Loyalty – It’s Lack of Psychological Safety

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The knowledge and findability channel aggregates best practices, articles and news analysis on enterprise search, knowledge management, cognitive engines, taxonomies and more.

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Reworked's Future of Work channel explores the dynamic shifts in how we work and the integral part a resilient workforce plays in these changes.

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Reworked's low-code channel covers the latest on low-code software and app development, the rise of citizen developers and how they're shaping workplace automation.

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Reworked's talent management channel brings together the integrated talent practices across the employee lifecycle with organizational goals and strategic capability building.

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Whether you're in comms, HR, IT or digital workplace strategy, the intranet is supposed to make your life easier. But too often, it creates more work: frustrated employees, missed messages, low adoption and endless one-off requests.It’s time to ask the uncomfortable question:Is our current platform still serving us, or just sitting there?

Rethink Your Intranet Strategy for 2025

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Featuring real-world case studies and insights for your organization, this report will help you to deliver, manage and improve your digital workplace, and support your workforce as you navigate what the next phase of working will look like.

The State of the Digital Workplace 2024

To better understand these leaders and their unique backgrounds, we conducted a survey of more than 1,400 individuals responsible for leading all or part of the employee experience at their organizations.&nbsp;

The State of the EX Leader

This companion piece to Reworked's annual State of the Digital Workplace report focuses exclusively on AI and machine learning.

Artificial Intelligence and The Digital Workplace: Altering the Future of Work

This&nbsp;report examines why work intelligence is crucial to achieving a healthy organization&nbsp;and what changes are necessary to make it a reality.

Work Intelligence: Improving Processes by Balancing Human Intelligence and AI

This&nbsp;report&nbsp;looks at how we define the market, its size and forecast growth, and what factors are driving buying decisions and the overall market.

Enterprise Automation Market Forecast 2022-2026

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Your frontline workers aren’t checking email. They’re not refreshing the intranet. They’re not sitting in front of a screen at all.&nbsp;This white paper from Firstup breaks down how to fix the gap.

The Comms Strategy That Actually Reaches Frontline Workers

This executive brief from The Institute of Corporate Productivity (i4cp) cuts through the noise to deliver clarity on what actually drives leadership success in distributed work environments.

How to Lead Distributed Teams Without Burning Out

This white paper dives into how AI is helping retail teams cut through the clutter, reduce manual work and make faster, smarter decisions — across customer experience, employee support and operations.

Five Ways Retailers Can Leverage AI With Immediate Impact

If your AI stops at answering, and your team’s still stuck doing the rest, this is the resource for you. Download the white paper to explore how Glean's Agents evolved from simple responders to workflow-driving collaborators, built for scale.

How to Put AI Agents to Work – at Work

In this white paper from Glean, learn how leading banks, insurers and credit unions are using AI to modernize operations, sharpen decision-making and deliver standout experiences.

AI in Financial Services: Big Potential, Bigger Payouts

In this analyst brief, unwrap the predictions and expect more insights into the evolving tech landscape and emerging trends.

Market Trends: Predictions for 2024

Google Workspace: How to leverage AI through metadata

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From AI-powered delivery to user-generated content and ready-to-run templates, this is your playbook for efficient, effective comms that actually land.

7 Strategies to Optimize Your Communication Efforts

Between forgotten training sessions, clunky UIs and 267+ apps per company, it’s no wonder employees are frustrated—and productivity is stuck in neutral.

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Apps Are Too Much Work

You’ve invested in the right tools, but are your employees using them correctly? The problem is that companies can’t fix what they can’t see. Most HR and IT leaders are flying blind when it comes to understanding how employees actually engage with critical tools like Salesforce, ServiceNow and Workday.

Is Your Software Really Being Used Effectively?

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Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.

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AI in Customer Service: Faster Resolutions, Happier Customers

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Accelerating Healthcare Ops with AI

Transform your tech stack: prove its value, secure your future.

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2022-11-02T11:00:00Z

Getting Your Digital Workplace Fit for the Future of Work

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Explore Conferences

The HR Technology Conference 2025 is scheduled for September 16-18, 2025, at <a href="https://www.guestreservations.com/mandalay-bay-resort-and-casino/booking" title="Mandalay Bay in Las Vegas" target="_blank" rel="noopener noreferrer">Mandalay Bay in Las Vegas</a>. This event is recognized as a leading conference for HR professionals seeking to explore and evaluate the latest advancements in HR technology.
Attendees will have the opportunity to engage with a wide range of educational sessions, keynote presentations, and an extensive expo hall featuring numerous HR technology providers. The conference is designed for senior HR leaders aiming to leverage technology to drive organizational success.

<h3>HR Technology Conference Themes</h3>
<ul>
 <li>Artificial Intelligence in HR: Examining <a rel="noopener noreferrer" href="https://www.reworked.co/employee-experience/hr-leaders-with-great-ai-power-comes-great-responsibility/" target="_blank" title="AI's role in HR processes">AI's role in HR processes</a>; relevant for HR executives and technology strategists.</li>
 <li>Employee Experience Enhancement: Strategies to <a rel="noopener noreferrer" href="https://www.reworked.co/digital-workplace/2024-state-of-the-workplace-emerging-technology-employee-engagement-trends/" target="_blank" title="improve employee engagement through technology">improve employee engagement through technology</a>; pertinent to Chief Human Resources Officers (CHROs) and Employee Experience Managers.</li>
 <li>Talent Acquisition and Management: Innovations in <a rel="noopener noreferrer" href="https://www.reworked.co/talent-management/ai-is-coming-for-talent-acquisition-and-recruiters-are-ready/" target="_blank" title="recruiting and talent management systems">recruiting and talent management systems</a>; essential for Talent Acquisition Directors and Recruitment Managers.</li>
 <li>Learning and Development Technologies: Exploring tools for <a rel="noopener noreferrer" href="https://www.reworked.co/learning-development/6-ld-trends-what-leaders-need-to-know/" target="_blank" title="employee training and development">employee training and development</a>; valuable for Learning and Development (L&amp;D) Managers and Training Coordinators.</li>
</ul>

<h3>HR Technology Conference Target Audience</h3>
<ul>
 <li>Chief Human Resources Officers (CHROs)</li>
 <li>HR Technology Directors</li>
 <li>Talent Acquisition Leaders</li>
 <li>Learning and Development Managers</li>
</ul>

<h3>Company Offerings</h3>
<ul>
 <li>Annual HR Technology Conference: A premier event showcasing the latest HR technology solutions, providing educational sessions and networking opportunities for HR professionals.</li>
 <li>HR Tech Webinar Series: Monthly webinars discussing current trends and innovations in HR technology, offering insights for HR leaders and practitioners.</li>
 <li>Women in HR Technology Summit: A summit celebrating women leading in HR tech, focusing on diversity and inclusion within the industry.</li>
 <li>Investor Summit: A gathering for HR technology investment stakeholders to network and strategize on accelerating innovation and investment in HR and work technology.</li>
</ul>

2025-09-16T09:00:00Z

Las Vegas

HR Tech Conference Las Vegas 2025

The Gartner HR Symposium/Xpo™ 2025 is scheduled for October 27–29, 2025, at the <a href="https://swandolphin.com/" title="Walt Disney World Swan and Dolphin Resort" target="_blank" rel="noopener noreferrer">Walt Disney World Swan and Dolphin Resort</a> in Orlando, Fla. This premier event gathers Chief Human Resources Officers (CHROs) and HR leaders to discuss emerging trends and strategies in human capital management. <h3>Event Themes at Gartner HR Symposium/Xpo™ 2025</h3> <ul> <li>The Future of Work: Exploring <a rel="noopener noreferrer" href="https://www.reworked.co/employee-experience/the-next-big-trend-in-hr-tech-improving-the-flow-of-work/" target="_blank" title="HR trends and technologies">HR trends and technologies</a> to enhance organizational innovation and productivity. </li> <li>CHRO Effectiveness: Enhancing the <a rel="noopener noreferrer" href="https://www.reworked.co/digital-workplace/hrs-role-in-renewing-digital-transformation/" target="_blank" title="HR function's role">HR function's role</a>, strengthening C-suite relationships, and driving business impact. </li> <li>HR Technology Optimization: Best practices for <a rel="noopener noreferrer" href="https://www.reworked.co/employee-experience/its-time-for-people-practices-to-become-more-human-centric/" target="_blank" title="selecting, implementing, and adopting HR technologies">selecting, implementing, and adopting HR technologies</a>. </li> </ul> <h3>Target Personas for Gartner HR Symposium/Xpo™ 2025</h3> <ul> <li>Chief Human Resources Officers (CHROs): Seeking to align HR strategies with business objectives.</li> <li>HR Technology Leaders: Focused on implementing and optimizing HR systems.</li> <li>Talent Management Executives: Aiming to enhance talent acquisition and development processes.</li> <li>Employee Experience Managers: Dedicated to improving workforce engagement and satisfaction.</li> </ul> <h3>Gartner's Product Offerings</h3> <ul> <li>Research and Advisory Services: Providing insights and guidance across various industries and functions.</li> <li>Consulting Services: Offering strategic advice and implementation support for business initiatives.</li> <li>Conferences and Events: Hosting gatherings that deliver insights and networking opportunities for professionals.</li> <li>Digital Markets: Operating platforms like Capterra and Software Advice to connect buyers with technology solutions.</li> </ul>

2025-10-27T09:00:00Z

Orlando, Fla.

Gartner HR Symposium/Xpo Orlando 2025

KMWorld 2025 is scheduled for November 17-20, 2025, at the <a href="https://www.guestreservations.com/jw-marriott-washington-dc/booking" title="JW Marriott in Washington, D.C." target="_blank" rel="noopener noreferrer">JW Marriott in Washington, D.C.</a> This conference focuses on <a rel="noopener noreferrer" href="https://www.reworked.co/knowledge-findability/what-is-a-knowledge-manager-role-responsibilities-benefits/" target="_blank" title="knowledge management">knowledge management</a> and enterprise solutions, offering a comprehensive program tailored to the needs of executives and strategic business and technology decision-makers.
Attendees will have the opportunity to engage with top technologies and solutions displayed in the Enterprise Solutions Showcase, participate in educational sessions, and network with professionals aiming to enhance their organizations' business processes, productivity and innovation.

<h3> KMWorld 2025 Themes</h3>
<ul>
 <li>Knowledge Sharing Strategies: Approaches to effectively disseminate knowledge within organizations; relevant for knowledge managers and information professionals.</li>
 <li>Artificial Intelligence Integration: Exploring <a rel="noopener noreferrer" href="https://www.reworked.co/digital-workplace/3-steps-to-manage-the-workplace-ai-adoption-curve/" target="_blank" title="AI's role in knowledge management">AI's role in knowledge management</a>; pertinent to CIOs and IT managers.</li>
 <li>Digital Workspaces: Developing collaborative digital environments; valuable for <a rel="noopener noreferrer" href="https://www.reworked.co/digital-workplace/the-future-of-intranets-in-2025/" target="_blank" title="intranet managers">intranet managers</a> and content managers.</li>
 <li>Enterprise Search Solutions: Enhancing information retrieval systems; essential for information architects and search managers.</li>
</ul>

<h3>KMWorld 2025 Target Audience</h3>
<ul>
 <li>Chief Information Officers (CIOs)</li>
 <li>Knowledge Managers</li>
 <li>IT Managers</li>
 <li>Information Architects</li>
</ul>

<h3>Company Offerings</h3>
<ul>
 <li>KMWorld Magazine: A publication dedicated to news, trends, and case studies in knowledge management, content management, and document management.</li>
 <li>KMWorld Conference: An annual event providing insights into knowledge management and enterprise solutions, featuring keynote presentations, workshops, and networking opportunities.</li>
 <li>KMWorld Webinars: Online seminars discussing current trends and innovations in knowledge management, offering valuable insights for professionals in the field.</li>
 <li>KMWorld White Papers: In-depth reports on knowledge management trends, products, and services, assisting IT and business decision-makers in navigating digital transformation.</li>
</ul>

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