Tag: james robertson

Internal communications has proved its worth during the pandemic, but its path forward is filled with complexity.

Digital workplace practitioners have an important opportunity to shape how the hybrid workplace evolves.

With new features coming straight out of Microsoft Labs into production I have a question: have they been clinically tested in workplaces?

When did it cease to be a goal to deliver usable intranets?

The growing complexity of the digital landscape has left many comms teams in a state of analysis paralysis when facing these challenges.

Every digital workplace project should conduct meaningful field research, spending time one-on-one with staff that encompass the full spread of job roles.

DEX is rising in prominence, but most teams are struggling under tight budget and resource constraints — but that doesn't mean progress must stop.

When no formal decision-making happens around the move to Microsoft 365, problems can — and will — arise.

Getting DEX right requires both a strategic vision and a set of practical methodologies to create better experiences for all employees.

Some digital employee experience strategies miss the mark in the most fundamental way: they don’t consider experience.

Governance as a blocker isn’t going to work when it comes to Office 365. Instead, firms should ride the wave, and put in place three key governance elements.

A simple model IT and the business can use to decide what to enable in Office 365, where to focus management efforts and more.