Tag: jed cawthorne

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Knowledge & Findability

Where Big Data and Knowledge Management Intersect in 2021

Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.

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Digital Workplace

The Digital Workplace in 2021: What Can We Expect?

Expect two main areas — the impact of AI on our back-end data processing capabilities and the impact of no-code development on UX — to move to the fore.

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Knowledge & Findability

Breaking Down Agile Business Strategies

Last year taught us all the value of agility. As we look forward, this framework will help you break down how to deliver on your agile business strategies.

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Digital Workplace

Technology Alone Is Never the Answer

Technology alone will never be the answer to any given business problem.

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Collaboration & Productivity

The Risks and Rewards of the Citizen Developer Approach

While there are risks to the low-code/no-code developer route, they're easy to deal with if we acknowledge and manage them in a suitably easy and agile fashion.

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Digital Workplace

Planning for What's Next? Remember People, Process and Technology

As organizations plan for what's next they should focus on three areas: people management, change management and technology management.

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Collaboration & Productivity

One Collaboration Tool to Rule Them All? Think Again

The moral of this story? Don't use the pandemic-driven rush to enable remote working as the defining factor in what might become your new normal.

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Information Management

The Secret Sauce Behind Project Cortex: Good Metadata

Microsoft's Project Cortex sounds complicated, but the foundation for all this complexity is pretty humble: metadata. Here's how and where metadata fits in.

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Employee Experience

From Personas to Journey Mapping and Beyond: Quantifying the Employee Experience

There is no one-size-fits-all approach when it comes to measuring and developing employee journeys.

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Knowledge & Findability

Using AI for Metadata Creation

Rules-based auto-classification has been around for years, but recent advances in AI has made it a viable solution for improving an organization's metadata.

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Knowledge & Findability

The Dirty Secret of Enterprise Search: It's All About Good Content

Enterprise search isn't magic: it takes good quality content and good quality metadata to produce strong search results.

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Knowledge & Findability

How Microsoft Supports Knowledge Management in the Cloud

In the last month alone we've seen a lot of updates and releases, with new tools and new features and functionality introduced in popular tools.