Tag: knowledge and findability

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Knowledge & Findability

How Much Does Enterprise Search Cost?

As with so much of search application management the response about cost is the same: “It depends.”

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Knowledge & Findability

(I Can't Get No) Search Satisfaction

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

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Knowledge & Findability

Defining the Knowledge-Centric Digital Workplace

A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.

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Knowledge & Findability

How Well Do You Understand Your Content Processing Pipeline?

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

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Knowledge & Findability

Reboot Knowledge Management for the Post-Pandemic Workplace

Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.

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Knowledge & Findability

Where Big Data and Knowledge Management Intersect in 2021

Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.

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Knowledge & Findability

The Rise and Fall of Microsoft Search

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

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Knowledge & Findability

It’s 2021, Do You Know Where Your Silos Are?

When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.

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Knowledge & Findability

Empowering Teams With Enterprise Search

Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.

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Knowledge & Findability

When Personalized Enterprise Search Results Are Hidden in a Black Box

AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.

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Knowledge & Findability

Reading Between the Lines of Enterprise Search

Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.

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Information Management

Give Your Self-Service Portal a Strong Content Management Backbone

Self-service, much like collaboration and other centers of activity, depends on well-managed and accessible information.

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Knowledge & Findability

Scanning and Selecting Enterprise Search Results: Not as Easy as It Looks

We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.

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Knowledge & Findability

SharePoint Syntex: The First Stop on the Road to Project Cortex

Project Cortex is more of a vision than a product, and SharePoint Syntex is the first service on the road to realizing that vision.

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Knowledge & Findability

Why Enterprise Search Should Be Like Your Favorite Restaurant

How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?

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Knowledge & Findability

Knowledge Graphs: Adding the Human Factor to Unlock Real Intelligence

The more we advance in machine learning (ML) and artificial intelligence (AI), the more we realize how exquisitely complex human intelligence is.

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Knowledge & Findability

Managing Enterprise Search Security

Just because your enterprise search application indexes all of your organization's information doesn't mean you get to see it all when you carry out a search.

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Knowledge & Findability

Where Have All the Experts Gone? The Hunt for Corporate Expertise

One of the many complications with COVID-19 planning is that from month to month the expertise resources of your organization will change.