Tag: knowledge and findability

As with so much of search application management the response about cost is the same: “It depends.”

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.

Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.

Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.

AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.

Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.

Self-service, much like collaboration and other centers of activity, depends on well-managed and accessible information.

We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.

Project Cortex is more of a vision than a product, and SharePoint Syntex is the first service on the road to realizing that vision.

How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?

The more we advance in machine learning (ML) and artificial intelligence (AI), the more we realize how exquisitely complex human intelligence is.

Just because your enterprise search application indexes all of your organization's information doesn't mean you get to see it all when you carry out a search.

One of the many complications with COVID-19 planning is that from month to month the expertise resources of your organization will change.