Tag: knowledge and findability

Enterprise search is often viewed as a set-it-and-forget-it project, a sure-fire path to failure. Success depends in part on regular communications with users.

The idea of knowledge management may seem out of date to some, but advanced technologies are bringing back the concept with new capabilities.

One question when narrowing down enterprise search vendors is this: proof-of-concept or pilot? Here we'll explore the merits and drawbacks of both.

Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.

A simple formula that will guarantee your enterprise search application makes a significant impact on business performance and personal career development.

Knowledge management goes well beyond technology in the digital workplace. Here are some ways to embed the practice into your workplace.

Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.

Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.

Your KM strategy should help you make the most of your tech investments to help your employees — whether working in the office, at home or on a mountain.

Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.

Your ability to collect, share and adapt tribal knowledge will be a market differentiator. Chatbots can help make sure this knowledge doesn't get lost.

Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.

As with so much of search application management the response about cost is the same: “It depends.”

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.

Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.