Tag: martin white

Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.

Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.

Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.

As with so much of search application management the response about cost is the same: “It depends.”

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.

Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.

AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.

Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.

We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.

How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?

Search managers can improve user satisfaction with intranet and enterprise search without breaking the bank. Here's how to get started.

In so many cases, information mismanagement isn't a failure of technology so much as a failure of management to understand and take the necessary action.

Just because your enterprise search application indexes all of your organization's information doesn't mean you get to see it all when you carry out a search.

One of the many complications with COVID-19 planning is that from month to month the expertise resources of your organization will change.

Oxygen is just 21% of the air we breathe. We need to manage information with the same care as we ensure we have enough oxygen.

Search managers developing their existing application or planning a new application should start with the user interface (UI) and work backwards.