Tag: martin white

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Knowledge & Findability

When Personalized Enterprise Search Results Are Hidden in a Black Box

AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.

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Knowledge & Findability

Reading Between the Lines of Enterprise Search

Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.

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Knowledge & Findability

Scanning and Selecting Enterprise Search Results: Not as Easy as It Looks

We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.

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Knowledge & Findability

Why Enterprise Search Should Be Like Your Favorite Restaurant

How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?

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Information Management

How Satisfied Are Your Employees With Search?

Search managers can improve user satisfaction with intranet and enterprise search without breaking the bank. Here's how to get started.

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Information Management

The Risks and Consequences of Information Mismanagement

In so many cases, information mismanagement isn't a failure of technology so much as a failure of management to understand and take the necessary action.

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Knowledge & Findability

Managing Enterprise Search Security

Just because your enterprise search application indexes all of your organization's information doesn't mean you get to see it all when you carry out a search.

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Knowledge & Findability

Where Have All the Experts Gone? The Hunt for Corporate Expertise

One of the many complications with COVID-19 planning is that from month to month the expertise resources of your organization will change.

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Information Management

Distributed Information Management: The Oxygen of Your Organization

Oxygen is just 21% of the air we breathe. We need to manage information with the same care as we ensure we have enough oxygen.

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Knowledge & Findability

Enterprise Search Development: Start With the User Interface

Search managers developing their existing application or planning a new application should start with the user interface (UI) and work backwards.