Tag: martin white

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Knowledge & Findability

How Much Does Enterprise Search Cost?

As with so much of search application management the response about cost is the same: “It depends.”

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Knowledge & Findability

(I Can't Get No) Search Satisfaction

Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.

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Knowledge & Findability

How Well Do You Understand Your Content Processing Pipeline?

A search index is created using a content processing pipeline, but a number of issues can appear along the way.

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Knowledge & Findability

The Rise and Fall of Microsoft Search

No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.

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Knowledge & Findability

AI and Enterprise Search: Who's in Control?

We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.

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Knowledge & Findability

Empowering Teams With Enterprise Search

Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.

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Knowledge & Findability

When Personalized Enterprise Search Results Are Hidden in a Black Box

AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.

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Knowledge & Findability

Reading Between the Lines of Enterprise Search

Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.

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Knowledge & Findability

Scanning and Selecting Enterprise Search Results: Not as Easy as It Looks

We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.

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Knowledge & Findability

Why Enterprise Search Should Be Like Your Favorite Restaurant

How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?

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Information Management

How Satisfied Are Your Employees With Search?

Search managers can improve user satisfaction with intranet and enterprise search without breaking the bank. Here's how to get started.

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Information Management

The Risks and Consequences of Information Mismanagement

In so many cases, information mismanagement isn't a failure of technology so much as a failure of management to understand and take the necessary action.

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Knowledge & Findability

Managing Enterprise Search Security

Just because your enterprise search application indexes all of your organization's information doesn't mean you get to see it all when you carry out a search.

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Knowledge & Findability

Where Have All the Experts Gone? The Hunt for Corporate Expertise

One of the many complications with COVID-19 planning is that from month to month the expertise resources of your organization will change.

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Information Management

Distributed Information Management: The Oxygen of Your Organization

Oxygen is just 21% of the air we breathe. We need to manage information with the same care as we ensure we have enough oxygen.

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Knowledge & Findability

Enterprise Search Development: Start With the User Interface

Search managers developing their existing application or planning a new application should start with the user interface (UI) and work backwards.