Tag: martin white
Knowledge & Findability
Search Excellence = 3 + xA + yB + zC
A simple formula that will guarantee your enterprise search application makes a significant impact on business performance and personal career development.
Information Management
Making a Business Case for Enterprise Search
There are plenty of suggestions on how to make a business case for enterprise search. Most of them fall short of the mark.
Knowledge & Findability
Why Should You Care About Enterprise Search Research?
Keeping up to date on search research honestly won't help you in your daily work in the short-term. But it will point to the long-term future of search.
Knowledge & Findability
Mergers and Acquisitions: The Implications for Enterprise Search
Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.
Knowledge & Findability
Can Enterprise Search Be Reduced to Two Dimensions?
Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.
Knowledge & Findability
How Much Does Enterprise Search Cost?
As with so much of search application management the response about cost is the same: “It depends.”
Knowledge & Findability
(I Can't Get No) Search Satisfaction
Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.
Knowledge & Findability
How Well Do You Understand Your Content Processing Pipeline?
A search index is created using a content processing pipeline, but a number of issues can appear along the way.
Knowledge & Findability
The Rise and Fall of Microsoft Search
No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.
Knowledge & Findability
AI and Enterprise Search: Who's in Control?
We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.
Knowledge & Findability
Empowering Teams With Enterprise Search
Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.
Knowledge & Findability
When Personalized Enterprise Search Results Are Hidden in a Black Box
AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.
Knowledge & Findability
Reading Between the Lines of Enterprise Search
Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.
Knowledge & Findability
Scanning and Selecting Enterprise Search Results: Not as Easy as It Looks
We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.
Knowledge & Findability
Why Enterprise Search Should Be Like Your Favorite Restaurant
How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?
Information Management
How Satisfied Are Your Employees With Search?
Search managers can improve user satisfaction with intranet and enterprise search without breaking the bank. Here's how to get started.
Information Management
The Risks and Consequences of Information Mismanagement
In so many cases, information mismanagement isn't a failure of technology so much as a failure of management to understand and take the necessary action.
Knowledge & Findability
Managing Enterprise Search Security
Just because your enterprise search application indexes all of your organization's information doesn't mean you get to see it all when you carry out a search.
Knowledge & Findability
Where Have All the Experts Gone? The Hunt for Corporate Expertise
One of the many complications with COVID-19 planning is that from month to month the expertise resources of your organization will change.
Information Management
Distributed Information Management: The Oxygen of Your Organization
Oxygen is just 21% of the air we breathe. We need to manage information with the same care as we ensure we have enough oxygen.