Tag: melissa henley

lone runner on side of highway passing mile 13 marker


Digital Transformation Isn’t a Sprint, It’s a Marathon

We can learn lessons from marathon running that we can apply to digital transformation — from training and mindset to proper fueling.

woman laughing as a colleague looks on (back when we could share offices)

Employee Experience

How Corporate Culture Feeds Into the Bottom Line

If the connection between company culture, CX and improved revenue is so clear, why aren’t we all running out to change everything about how we work?

slippery when wet caution sign


Is Your Digital Transformation Headed for Trouble?

A reported 70% of digital transformation efforts fall short of their objectives. Here are three warning signs to look out for before your efforts get derailed.

warning sign for quick sand

Digital Workplace

Is Your Digital Transformation Stalled? These 3 Management Techniques May Be Why

If your digital transformation project is stalling, take a critical look at your management style.

multiple hands raised to volunteer opinion


Design by Committee Is Destroying Your Digital Transformation

We’re all familiar with design by committee — and we all undoubtedly hate it — but why does it happen?

car overshooting a parking garage


Learning From Digital Transformation Failures

With more organizations than ever embarking — or in the middle of — digital transformation initiatives, how do we make sure our projects survive?

two people working on a white board

Employee Experience

Employee Experience Isn't Just HR's Job – It's IT's Job, Too

When IT and HR collaborate to make employee onboarding seamless, that can set the tone for that employee’s experience at the company.

painting with water colors


How Creativity Fuels Digital Transformation

If you’re looking to bring some creativity to your digital transformation initiative, here are three ways to get started.

woman climbing  up the face of a steep rock in Greece


What Agile Leadership Means in a Digital World

Leadership in the digital age is different — and requires different skills. You have to be able to learn, to change, to grow.

employee hosing down a gas station  at night

Digital Workplace

People Fuel the Digital Workplace

If you aren’t putting effort into encouraging, supporting and inspiring your people, any digital transformation you are planning isn’t likely to get very far.

man at the end of  a  green tunnel

Knowledge & Findability

It’s 2021, Do You Know Where Your Silos Are?

When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.

woman blowing colorful confetti out of her hands


5 Myths About Digital Transformation

The impact of digital transformation is huge — which can make it seem like an insurmountable challenge.

annoying  guy

Collaboration & Productivity

Can Technology Make it Easier to Work With Difficult People?

While technology can’t fix every problem, it can help with standardizing communication and setting boundaries, two keys to interacting with difficult people.

using sticky notes for a mapping exercise

Employee Experience

Solving Employee Experience Problems With Customer Experience Skills

Whether it’s persona creation, journey mapping, experience design or measurement, CX professionals can fill the gaps in EX strategies.

zoom call coffee mug

Digital Workplace

How Technology Can Help Bridge Generational Divides

How technology can help bring all your employees together, regardless of if they prefer texting, Twitter or telephones.

crowd of people on a subway platform


The Future of Work Requires Inclusion

One way to bring an inclusive mindset to your organization is to stop thinking about “culture fit” and to start thinking about “culture add.”

sign on a shop door: come in, open


Leadership During a Crisis Means More Than Keeping the Lights On

How do you maintain confidence in a time of ambiguity?

person doing the pole vault, just going over the high bar, blue sky behind


Working and Managing Remote: What’s Realistic to Expect?

One of the biggest misconceptions about managing remote workers is that it requires an entirely different skillset.

laughing woman used to typify an engaged employee

Employee Experience

Why Employee Experience Is Crucial to Successful Digital Transformation

Organizations need to get employees excited about the opportunities that digital transformation brings.