Tag: requirements gathering
Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there's a better way.
Knowledge & Findability
Why Communications Plays a Starring Role in Enterprise Search Success
Enterprise search is often viewed as a set-it-and-forget-it project, a sure-fire path to failure. Success depends in part on regular communications with users.