Tag: requirements gathering

an inquisitive parrot staring into the camera

Digital Workplace

Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea

Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there's a better way.

red mailbox against green shrubbery

Knowledge & Findability

Why Communications Plays a Starring Role in Enterprise Search Success

Enterprise search is often viewed as a set-it-and-forget-it project, a sure-fire path to failure. Success depends in part on regular communications with users.