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AI in Employee Experience

Artificial intelligence (AI) has seeped into every aspect of the employee experience: from hiring, to onboarding, to productivity and wellness initiatives — and everything in between. Read on to learn how EX leaders are incorporating AI in a responsible manner to improve outcomes and increase efficiencies.

Featured Reading

Feature
Article
Employee Experience
Why Nobody Agrees on AI Productivity Metrics
As AI reshapes work, companies want new productivity metrics. The problem? Nobody can clearly define or fairly measure the alternatives.
Feature
Article
Talent Management
AI Hiring Bias Has an Accomplice: You
If AI has an opinion, people trust it. We need new strategies to stop humans from signing off on AI bias.
Editorial
Article
Employee Experience
AI-Powered Employee Journey Mapping: Identify Pain Points Before They Become Turnover
Customer experience teams are using AI to predict customer churn. It's time we apply the same thinking to employees. Tips on how to start.
Feature
Article
Employee Experience
The Return of Human-Centered Design
Human-centered design has been around for over 50 years, but with companies now trying to get the most of their AI investments, HCD is more relevant than ever.
Editorial
Article
Employee Experience
From Tool to Teammate: How AI Is Rewiring People Strategy and What HR Can Do to Adjust
HR leaders see AI transforming work beyond automation — reshaping teams, culture and people strategy. The future is “human-engaged” work, not human-replaced.

Getting Started With AI in Employee Experience

Editorial
Article
Employee Experience
Where Generative AI Could Enhance Employee Engagement
Feature
Article
Digital Workplace
Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure
Feature
Article
Employee Experience
Reality Check: The Truth About How AI Will Impact Jobs
Feature
Article
Digital Workplace
Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too
Editorial
Article
Digital Workplace
To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element
Feature
Article
Talent Management
AI for HR: 5 New Tools Coming Soon

Getting Started With AI in Employee Experience

Editorial
Article
Employee Experience
Where Generative AI Could Enhance Employee Engagement
Feature
Article
Digital Workplace
Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure
Feature
Article
Employee Experience
Reality Check: The Truth About How AI Will Impact Jobs
Feature
Article
Digital Workplace
Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too
Editorial
Article
Digital Workplace
To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element
Feature
Article
Talent Management
AI for HR: 5 New Tools Coming Soon

Getting Started With AI in Employee Experience

Editorial
Article
Employee Experience
Where Generative AI Could Enhance Employee Engagement
Feature
Article
Digital Workplace
Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure
Feature
Article
Employee Experience
Reality Check: The Truth About How AI Will Impact Jobs
Feature
Article
Digital Workplace
Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too
Editorial
Article
Digital Workplace
To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element
Feature
Article
Talent Management
AI for HR: 5 New Tools Coming Soon
Learning Opportunities
Webinar
Shaping cookies
On demand
Fuel Your Front Line: Workforce Trends Shaping 2026
Get expert insight into the tools and tactics top frontline teams will need in 2026.
Watch Now
Webinar
Solving puzzle
On demand
Fix the Disconnect Between Projects and Profit
Your margins are hiding in disconnected data. Let's find them.
Watch Now
Webinar
AI team is working
On demand
AI in Customer Service: Faster Resolutions, Happier Customers
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
Watch Now
Webinar
Healthcare Ops with AI
On demand
Accelerating Healthcare Ops with AI
Sign up to see how your peers are putting AI to work — and making it stick.
Watch Now
Webinar
Chameleon Tech: A chameleon changing colors to blend with various tech environments, symbolizing adaptability and versatility in technology solutions.
On demand
From Nice-to-Have to Non-Negotiable: Prove the Value of Your EX Stack
Transform your tech stack: prove its value, secure your future.
Watch Now
Webinar
Deskless workers communication
On demand
The Great Workforce Breakdown (And How to Stop It)
Disconnected employees. Failing communication. It’s time to turn things around.
Watch Now
Webinar
Shaping cookies
On demand
Fuel Your Front Line: Workforce Trends Shaping 2026
Get expert insight into the tools and tactics top frontline teams will need in 2026.
Watch Now
Webinar
Solving puzzle
On demand
Fix the Disconnect Between Projects and Profit
Your margins are hiding in disconnected data. Let's find them.
Watch Now
Webinar
AI team is working
On demand
AI in Customer Service: Faster Resolutions, Happier Customers
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
Watch Now

A Deeper Dive Into AI in Employee Experience

Feature
Article
Leadership
AI at Work Still a Work in Progress
Editorial
Article
Employee Experience
Here's How Employee Intelligence Can Lead Us to Better Insights
Editorial
Article
Digital Workplace
These AI Features Are Revolutionizing EX Platforms in 2024
Editorial
Article
Digital Workplace
Are We Focusing on the Wrong AI Use Cases?
Feature
Article
Employee Experience
Tips for Wary HR Leaders to Get Started With AI Implementation
Editorial
Article
Digital Workplace
Do You Know About These Underrated Benefits of AI in the Workplace?

A Deeper Dive Into AI in Employee Experience

Feature
Article
Leadership
AI at Work Still a Work in Progress
Editorial
Article
Employee Experience
Here's How Employee Intelligence Can Lead Us to Better Insights
Editorial
Article
Digital Workplace
These AI Features Are Revolutionizing EX Platforms in 2024
Editorial
Article
Digital Workplace
Are We Focusing on the Wrong AI Use Cases?
Feature
Article
Employee Experience
Tips for Wary HR Leaders to Get Started With AI Implementation
Editorial
Article
Digital Workplace
Do You Know About These Underrated Benefits of AI in the Workplace?

A Deeper Dive Into AI in Employee Experience

Feature
Article
Leadership
AI at Work Still a Work in Progress
Editorial
Article
Employee Experience
Here's How Employee Intelligence Can Lead Us to Better Insights
Editorial
Article
Digital Workplace
These AI Features Are Revolutionizing EX Platforms in 2024
Editorial
Article
Digital Workplace
Are We Focusing on the Wrong AI Use Cases?
Feature
Article
Employee Experience
Tips for Wary HR Leaders to Get Started With AI Implementation
Editorial
Article
Digital Workplace
Do You Know About These Underrated Benefits of AI in the Workplace?

Featured Research Report

The ROI of Employee Experience
Data-backed insights on what drives ROI across engagement, retention and performance
Executives want ROI yesterday. Employees want support today. Fun combo. This report breaks down what 1,077 HR leaders are really seeing from EX investments and how the right tools drive measurable performance, retention and cost savings.
The ROI of Employee Experience
Featured Research
Featured research
Research Report
The ROI of Employee Experience
Data-backed insights on what drives ROI across engagement, retention and performance
Read now
Featured research
On-Demand Webinar
See What’s Driving or Derailing AI Adoption
See how Nexthink’s AI Drive and Adopt help enterprises boost adoption, cut shadow AI and prove real ROI.
Read now
Featured research
Research Report
From Participation to Performance: Measuring The True Value of Learning
Demand for proof of ROI is rising but just 16% of orgs are ready. Are you?
Read now
Featured research
eBook
Is Your Software Really Being Used Effectively?
Learn the secrets to successful software adoption
Read now
Featured research
Buyer's Guide
Unlock ROI With Smarter Software Adoption
Cut friction, reduce tickets and drive measurable productivity gains
Read now
Featured research
eBook
7 Strategies to Optimize Your Communication Efforts
97% of employees say communication affects their daily work, so why are your messages getting missed?
Read now
Featured research
White Paper
The Comms Strategy That Actually Reaches Frontline Workers
Nearly 1 in 4 deskless workers feel left out. Reconnect with a comms strategy built for the frontline.
Read now
Featured research
Guide
Rethink Your Intranet Strategy for 2025
Discover which platforms actually improve comms, engagement and employee experience - without starting from scratch.
Read now
Featured research
Guide
Learning Experience Platform (LXP) Market Guide Executive Summary
How to choose the right LXP for your business needs
Read now
Featured research
Research Report
The State of the EX Leader
Insights from the Annual Employee Experience Leader Survey
Read now

People Covering AI in Employee Experience

David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Lance Haun is a leadership and technology columnist for Reworked. He has spent nearly 20 years researching and writing about...
Lance HaunLance Haun is a leadership and technology columnist for Reworked. He has spent nearly 20 years researching and writing about...
Sue Duris, MBA, CCXP, is a strategic customer experience and business transformation leader with more than 15 years of expertise...
Sue DurisSue Duris, MBA, CCXP, is a strategic customer experience and business transformation leader with more than 15 years of expertise...
Mark Feffer is the editor of WorkforceAI and an award winning HR journalist. He has been writing about Human Resources and...
Mark FefferMark Feffer is the editor of WorkforceAI and an award winning HR journalist. He has been writing about Human Resources and...
Tamar has built her career in the Experience field, as Global CX Head and Head of EX across the Fortune...
Tamar CohenTamar has built her career in the Experience field, as Global CX Head and Head of EX across the Fortune...
Laurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....
Laurence Lock LeeLaurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....