Author: Laurence Hart

Machine learning hasn't always been effective at managing documents, but that time has passed. ML can now help clean up your collaboration tools' content mess.

Shadow IT has a new look: the apps developed by citizen developers. Here's how to harness their potential without putting your organization at risk.

Once upon a time, front-facing content management and internal-facing content management lived under the same umbrella. Are those days returning?

Content system procurement processes have improved, but one area remains weak: pilots. Learn how to define a pilot that delivers real answers.

When is the last time you looked at your recurring meetings with a critical eye?

Recording online meetings has become default behavior. Determine what to do with these recordings now before the lack of governance comes back to haunt you.

The hybrid workplace is really the old normal. People worked remotely pre-pandemic. The difference is now it's almost everyone.

Which would you rather be when new information challenges arise: proactive or reactive?

When your content services are used in an unexpected way, don't ignore it. Assess why and fix the problem.

When documenting the details of an information governance program, five different people will read the same sentence and see five different meanings.

Following a year when content management solutions were hastily slapped in place, now's the time to assess the state of content management in your organization.

In the decades since ECM first emerged, we've learned a lot about “how” to make ECM work. Here are five of the biggest lessons.

While you and your organization may not be fully in control of your paper destiny, that doesn't mean you have to keep processing paper.

Today is a good day to ask employees their opinion on the return to the office.

Digital transformation can provide great value when done properly. Don't let unmanaged information debt undo that value over time.

Thinking about, adapting and reusing content patterns is a great way to build on past successes and avoid past failures.

Working in a high-performing agile team is a blessing and a curse.

We've been trying to digitize and allow people to work from anywhere for the last 20 years. We need to think bigger.

Digital transformation is, and always has been, about the people and how they get work done.

Microsoft cannot win the collaboration crown until it redefines success from making online collaboration bearable to actually making it great.