New TeamSense Reporting Tool Aims to Serve Smartphone-Less Deskless Workers

TeamSense, a text-based digital platform tool, last week announced its plans to launch a new product built for hourly workers without access to smartphones or email. 

Founded in 2020 as a tool for deskless workers to report COVID-19 symptoms, TeamSense was acquired by industrial tech company Fortive in July 2021. Multinational employers including Hunter Douglas and Pella Windows have used the company's products. 

TeamSense’s platform operates without an app and uses voice response-to-text reporting, enabling employees to report absences, submit feedback and access resources through text. The latest product targets the estimated 3% of American workers who do not own a smartphone, allowing them to report an absence through a landline.

When reporting an absence, employees call in to a predetermined phone number and supervisors are immediately notified of an absence via text or email. Notifications are tracked in TeamSense’s database and plug into a company’s existing HR reporting system.

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TeamSense co-founder Alison Teegarden said the addition to the platform is a step forward in inclusion.

"As of this year, there are 636,079 manufacturing businesses in America," she said in a press release statement. "This is every vertical from food, health, warehousing, aerospace, auto, printing — they all employ hourly workers who because of their deskless status are so difficult to reach. We are on a mission to change that."

Recent supply chain disruptions, the ongoing pandemic, and the beginning of the cold and flu season are reasons for businesses to foresee unexpected absences moving forward, the company said. The product is available now as an add-on feature for all TeamSense packages.

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About the Author

Ben Schwartz is a senior at Ohio University's E.W. Scripps School of Journalism with a concentration in public affairs. Connect with Ben Schwartz: