Tag: customer experience

headset next to a phone

Employee Experience

AskNicely Raises $32 Million, Launches Frontline Success Platform

AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.

A business sign hanging outside a business that says "Your Culture Is Your Brand." The sign has a white background with black text.

Customer Experience

How Has Brand Culture Changed in the Post-COVID World?

Now that vaccinations are commonly available and lockdowns are rare, how has brand culture changed in the post-COVID world?

Get Reworked Podcast Guest Tom Dewaele, Global Head of Employee Experience at Unilever

Employee Experience

Get Reworked Podcast: An Inside Look at How Unilever Builds Award-Winning Employee Experiences

Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.

Get Reworked Podcast Guest Tom Dewaele, Global Head of Employee Experience at Unilever

Employee Experience

Get Reworked Podcast: An Inside Look at How Unilever Builds Award-Winning Employee Experiences

Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.

LED sign saying "The Journey Is On"

Employee Experience

Aternity Journey Intelligence Product Brings EX and CX Together

The Cambridge, Mass.-based technology company's User Journey Intelligence aims to give companies deeper insight into their customer and employee experiences.

an employee helping out a customer

Employee Experience

Is Your Digital Employee Experience Focused on the Wrong Thing?

Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.

photo of a hilly road reaching into the distance

Digital Workplace

Digital Transformation Is an Ongoing Journey

Many enterprises have made the transformation from traditional to digital. What's next on the journey?

A group of toy robots in a line grouped by size from biggest to smallest, in front of each robot there is a stack of coins that coincides with the size of the robot - AI return on investment

Information Management

Where Is the ROI in Artificial Intelligence Deployments?

Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.

Highway exit that reads, "Silicon Valley Next Exit"

Customer Experience

Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?

How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?

person staring at night sky

Employee Experience

Forget Customer Experience. Forget Employee Experience. Enter Total Experience

Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.

Shot of the front of the Salesforce Tower building in New York City.

Digital Marketing

Will Salesforce, Adobe Acquisitions Signal More Workplace-CX App Combos?

Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.

wooden frame of a house under construction

Employee Experience

CIOs Share Action Steps to Build Experience-Based IT

As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?

Lego fencer minifigure with swords crossed in front of face

Information Management

4 Ways a Chief Privacy Officer Can Help Your Company

Privacy is a growing concern for customers and employees. A chief privacy officer can help a company stay on the right side of the issue.

scrabble pieces on a gray slate the spell out shift happens

Digital Workplace

5 Things Learned From 5 Years of Digital Transformation

Digital transformation comes in many different forms and is hard to generalize. But here are some of its central tenets.

A screenshot from the Digital Workplace Experience virtual conference presentation of Wells Fargo Digital Workplace VP Christy Punch.

Digital Workplace

Six Takeaways from Digital Workplace Experience 2020

The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.

red neon play sign

Employee Experience

What Can Gamification Bring to the Enterprise?

Applying gaming to learning and engagement programs improves collaboration, builds loyalty and improves the employee and customer experience.

person typing a laptop with digital icons floating over the keyboard

Digital Workplace

The Forces Shaping the Digital Workplace

Innovative technologies, changing organizational structures and new ways to improve employee experience are accelerating the pace of change.

highway intersections with traffic

Digital Experience

Empathy Is the Intersection Between User, Customer and Employee Experience

Practicing empathy brings together design thinking, user experience, customer experience and employee experience for a better journey.

protestor with a sign: liberty and justice for all

Leadership

What Corporate Social Responsibility Looks Like in 2020

Corporations will be known for years by the way they respond to COVID-19 and protests following the death of George Floyd. CSR provides a roadmap for change.

large red ampersand

Employee Experience

Why Employee Experience Is the New Customer Experience

Happy and engaged employees create better experiences, which leads to more satisfied customers. Maybe it's time to blur the lines between the two?