Tag: customer experience
Is Your Digital Employee Experience Focused on the Wrong Thing?
Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.
Digital Transformation Is an Ongoing Journey
Many enterprises have made the transformation from traditional to digital. What's next on the journey?
Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?
How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?
Forget Customer Experience. Forget Employee Experience. Enter Total Experience
Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.
Will Salesforce, Adobe Acquisitions Signal More Workplace-CX App Combos?
Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.
CIOs Share Action Steps to Build Experience-Based IT
As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
4 Ways a Chief Privacy Officer Can Help Your Company
Privacy is a growing concern for customers and employees. A chief privacy officer can help a company stay on the right side of the issue.
5 Things Learned From 5 Years of Digital Transformation
Digital transformation comes in many different forms and is hard to generalize. But here are some of its central tenets.
Six Takeaways from Digital Workplace Experience 2020
The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
What Can Gamification Bring to the Enterprise?
Applying gaming to learning and engagement programs improves collaboration, builds loyalty and improves the employee and customer experience.
The Forces Shaping the Digital Workplace
Innovative technologies, changing organizational structures and new ways to improve employee experience are accelerating the pace of change.
Empathy Is the Intersection Between User, Customer and Employee Experience
Practicing empathy brings together design thinking, user experience, customer experience and employee experience for a better journey.
What Corporate Social Responsibility Looks Like in 2020
Corporations will be known for years by the way they respond to COVID-19 and protests following the death of George Floyd. CSR provides a roadmap for change.
Why Employee Experience Is the New Customer Experience
Happy and engaged employees create better experiences, which leads to more satisfied customers. Maybe it's time to blur the lines between the two?
How VW and Others Are Connecting Customer and Employee Experience
Catching up with Volkswagen Group Australia and others about the connection between employee and customer experience.