Tag: customer experience

The best way to ensure customer happiness is to first to ensure the same for your employees.

If you haven't yet built an employee experience strategy into your business model, now is the time to do it.

If the connection between company culture, CX and improved revenue is so clear, why aren’t we all running out to change everything about how we work?

Recent research shows there’s no reason to hold back on investment in employee experience. It's not just good for employees. It's good for business, too.

AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.

Now that vaccinations are commonly available and lockdowns are rare, how has brand culture changed in the post-COVID world?

Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.

Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.

The Cambridge, Mass.-based technology company's User Journey Intelligence aims to give companies deeper insight into their customer and employee experiences.

Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.

Is investment in headless CMS vendors like Contentful enough to crack the land of legacy CMS giants? We explore the vendor's vision and trajectory.

Many enterprises have made the transformation from traditional to digital. What's next on the journey?

Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.

How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?

Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.

Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.

As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?

Privacy is a growing concern for customers and employees. A chief privacy officer can help a company stay on the right side of the issue.

Digital transformation comes in many different forms and is hard to generalize. But here are some of its central tenets.

The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.