Tag: customer experience
Employee Experience
How Corporate Culture Feeds Into the Bottom Line
If the connection between company culture, CX and improved revenue is so clear, why aren’t we all running out to change everything about how we work?
Employee Experience
Definitive Proof That Employee Experience ROI Is Getting Closer
Recent research shows there’s no reason to hold back on investment in employee experience. It's not just good for employees. It's good for business, too.
Employee Experience
AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
Customer Experience
How Has Brand Culture Changed in the Post-COVID World?
Now that vaccinations are commonly available and lockdowns are rare, how has brand culture changed in the post-COVID world?
Employee Experience
Get Reworked Podcast: An Inside Look at How Unilever Builds Award-Winning Employee Experiences
Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.
Employee Experience
Get Reworked Podcast: An Inside Look at How Unilever Builds Award-Winning Employee Experiences
Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.
Employee Experience
Aternity Journey Intelligence Product Brings EX and CX Together
The Cambridge, Mass.-based technology company's User Journey Intelligence aims to give companies deeper insight into their customer and employee experiences.
Employee Experience
Is Your Digital Employee Experience Focused on the Wrong Thing?
Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.
Digital Experience
Can Contentful Crack Land of Content Management System Giants?
Is investment in headless CMS vendors like Contentful enough to crack the land of legacy CMS giants? We explore the vendor's vision and trajectory.
Digital Workplace
Digital Transformation Is an Ongoing Journey
Many enterprises have made the transformation from traditional to digital. What's next on the journey?
Information Management
Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
Customer Experience
Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?
How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?
Employee Experience
Forget Customer Experience. Forget Employee Experience. Enter Total Experience
Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.
Digital Marketing
Will Salesforce, Adobe Acquisitions Signal More Workplace-CX App Combos?
Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.
Employee Experience
CIOs Share Action Steps to Build Experience-Based IT
As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
Information Management
4 Ways a Chief Privacy Officer Can Help Your Company
Privacy is a growing concern for customers and employees. A chief privacy officer can help a company stay on the right side of the issue.
Digital Workplace
5 Things Learned From 5 Years of Digital Transformation
Digital transformation comes in many different forms and is hard to generalize. But here are some of its central tenets.
Digital Workplace
Six Takeaways from Digital Workplace Experience 2020
The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
Employee Experience
What Can Gamification Bring to the Enterprise?
Applying gaming to learning and engagement programs improves collaboration, builds loyalty and improves the employee and customer experience.
Digital Workplace
The Forces Shaping the Digital Workplace
Innovative technologies, changing organizational structures and new ways to improve employee experience are accelerating the pace of change.