Tag: cxm

robot toys  of  all shapes and sizes, lined up on a shelf

Digital Workplace

Choosing the Right AI for Your Business Goals

There's no 'one size fits all' approach to AI, but here's a look at four major types and how they can help deliver business impact.

using sticky notes for a mapping exercise

Employee Experience

Solving Employee Experience Problems With Customer Experience Skills

Whether it’s persona creation, journey mapping, experience design or measurement, CX professionals can fill the gaps in EX strategies.

close up of  a watering can watering plants

Leadership

6 Steps to Revive Your Digital Transformation Projects

The pandemic shifted many IT resources, so you may have reached a point where you are struggling to ramp up or resume digital transformation projects.