Tag: cxm

Man in supply chain doing analytics

Information Management

OpenText Bolsters Supply Chains With Information-Led Transformations

Cloud Editions 22.1 offers real-time, data-backed business solutions designed to enhance remote communication and streamline supply chains.

man  walking  in snowy forest looking back over his shoulder

Digital Workplace

Don't Look Back and Other Business Lessons From COVID-19

Dealing with remote work post-COVID isn't the right frame to approach the issue. What's really in play is how orgs will handle the demand for flexible work.

A black diagonal digital chain on a black background. The chain is made up of ones and 0s - blockchain concept

Information Management

Understanding Web3's Supporting Blockchain Technology

Here we explain how blockchain supports Web3, along with what ledgers and decentralization mean to this new iteration of the web.

headset next to a phone

Employee Experience

AskNicely Raises $32 Million, Launches Frontline Success Platform

AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.

A business sign  hanging outside a business that says "Your Culture Is Your Brand." The sign has a white background with black text.

Customer Experience

How Has Brand Culture Changed in the Post-COVID World?

Now that vaccinations are commonly available and lockdowns are rare, how has brand culture changed in the post-COVID world?

Professional woman - computer engineer - working in her remote office

Digital Workplace

The Elements of Content Management Systems That Enable Remote Work

While most enterprises have an enterprise content management system in place, not all are built for remote workers. Here's what they need.

an employee helping out a customer

Employee Experience

Is Your Digital Employee Experience Focused on the Wrong Thing?

Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.

woman walking down stairs with quote written on them: "all ideas grow out of other ideas"

Employee Experience

Reinventing Work: How Your Hybrid Workplace Can Deliver on CX and EX

The transition to a hybrid work model is not a tactical, one-and-done exercise. It is a long-term transformational change in the way work is structured.

Surfer rides giant wave at the famous Waimea Bay surf spot located on the North Shore of Oahu in Hawaii

Digital Experience

Can Contentful Crack Land of Content Management System Giants?

Is investment in headless CMS vendors like Contentful enough to crack the land of legacy CMS giants? We explore the vendor's vision and trajectory.

A group of toy robots in a line grouped by size from biggest to smallest, in front of each robot there is a stack of coins that coincides with the size of the robot - AI return on investment

Information Management

Where Is the ROI in Artificial Intelligence Deployments?

Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.

A businessman standing in an open filed with his back turned to the camera. Above his head there is a cloud shaped like a question mark in the sky. - big questions concept

Leadership

Does Your Organization Need a Chief Data Officer? Probably

While there is a growing number of roles in today's organizations, one of the most important is that of Chief Data Officer. But does your business need one?

Highway exit that reads, "Silicon Valley Next Exit"

Customer Experience

Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?

How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?

Microsoft logo at office building, Munich Germany

Digital Workplace

Microsoft's Interest in Nuance Is More Than Just Cloud

Microsoft has now overcome the final hurdle to its near-$20 billion acquisition of Nuance. Here's why Microsoft wants it.

person staring at night sky

Employee Experience

Forget Customer Experience. Forget Employee Experience. Enter Total Experience

Enterprises planning post-COVID business strategies need to look at the organizational experience as a whole, what Gartner calls Total Experience. Here's why.

Shot of the front of the Salesforce Tower building in New York City.

Digital Marketing

Will Salesforce, Adobe Acquisitions Signal More Workplace-CX App Combos?

Recent acquisitions by Adobe and Salesforce signal a trend of front-end providers wanting back-end, workplace apps to build a cohesive workplace stack.

robot toys  of  all shapes and sizes, lined up on a shelf

Digital Workplace

Choosing the Right AI for Your Business Goals

There's no 'one size fits all' approach to AI, but here's a look at four major types and how they can help deliver business impact.

using sticky notes for a mapping exercise

Employee Experience

Solving Employee Experience Problems With Customer Experience Skills

Whether it’s persona creation, journey mapping, experience design or measurement, CX professionals can fill the gaps in EX strategies.

close up of  a watering can watering plants

Leadership

6 Steps to Revive Your Digital Transformation Projects

The pandemic shifted many IT resources, so you may have reached a point where you are struggling to ramp up or resume digital transformation projects.