Tag: laurence hart

Which would you rather be when new information challenges arise: proactive or reactive?

When your content services are used in an unexpected way, don't ignore it. Assess why and fix the problem.

When documenting the details of an information governance program, five different people will read the same sentence and see five different meanings.

Following a year when content management solutions were hastily slapped in place, now's the time to assess the state of content management in your organization.

In the decades since ECM first emerged, we've learned a lot about “how” to make ECM work. Here are five of the biggest lessons.

While you and your organization may not be fully in control of your paper destiny, that doesn't mean you have to keep processing paper.

Today is a good day to ask employees their opinion on the return to the office.

Digital transformation can provide great value when done properly. Don't let unmanaged information debt undo that value over time.

Thinking about, adapting and reusing content patterns is a great way to build on past successes and avoid past failures.

Working in a high-performing agile team is a blessing and a curse.

We've been trying to digitize and allow people to work from anywhere for the last 20 years. We need to think bigger.

Digital transformation is, and always has been, about the people and how they get work done.

Microsoft cannot win the collaboration crown until it redefines success from making online collaboration bearable to actually making it great.

When looking at content in an enterprise, there are three basic types of content: collaborative, archival and transactional.

Until the tools and new best practices on using them evolve, it is up to leaders to see the communication challenges and step in when things go wrong.

As a leader, you need to establish a foundation that helps your people stay grounded, at least in their work life.

Finding the right balance between the physical and virtual workplace will determine our success in the eventual new normal.

Those digital pain points you’ve been noticing recently? They’re not happening because everyone’s working remotely, they're just more visible because of that.

The saying, “If it ain’t broke, don’t fix it” is often used as an excuse to not update technology. But sometimes you won't know it's broken until it's too late.

Stop me if this sounds familiar: a system gets upgraded to make things easier for the business at the expense of the people who use the system.