Articles Tagged "Customer Experience"

Qualtrics' latest product, CrossXM, claims to establish a direct connection between customer and employee experience. How does it work?

Amid a recession and high inflation, companies are in cost-containment mode. Should they pull back on digital investments, or is now the right time to strike?

The best way to ensure customer happiness is to first to ensure the same for your employees.

If you haven't yet built an employee experience strategy into your business model, now is the time to do it.

If the connection between company culture, CX and improved revenue is so clear, why aren’t we all running out to change everything about how we work?

Recent research shows there’s no reason to hold back on investment in employee experience. It's not just good for employees. It's good for business, too.

AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.

Now that vaccinations are commonly available and lockdowns are rare, how has brand culture changed in the post-COVID world?

Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.

Tom Dewaele, the firm's head of employee experience, says a unified vision and approach is critical to getting EX right.